Shipping Policy

Shipping & Delivery Policy

Order Cancellation & Processing

Please note that once an order is placed, it is automatically sent to our fulfillment center and begins processing immediately. Because of this automated system, we are unable to stop or cancel shipments while they are in transit. However, under UK and international consumer laws, you retain your full right to return the order. Once your package arrives, simply contact our support team to initiate a return, and a full refund will be processed upon receipt of the returned item.

If you have selected Insured Shipping, you will be given the option to have your order reshipped or fully refunded if the package is officially declared lost in transit by the carrier.

Returns & Shipping Costs

Please note that customers are responsible for paying their own shipping costs for returning items to our international fulfillment center. Original shipping fees are non-refundable. We highly recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.

Lost or Missing Packages

MyFitDrop is not liable if an incorrect or incomplete shipping address is provided during the checkout process. Please carefully review your billing and shipping details before completing your order. If a delivery error is made on our part, we will take full responsibility and reship your original order at no additional charge.

Customs, Duties & Taxes

For customers in the United Kingdom, United States, and Europe, most orders are shipped under terms where import taxes are pre-cleared or included, meaning you should not experience custom delays or extra fees for standard packages. However, for certain locations or larger orders, any potential customs fees, duties, or local taxes levied by the destination country remain the responsibility of the customer.

Shipping Time Estimates

Shipping times vary by location. Please find our current estimates below:
• United Kingdom & Europe: 7-25 Business days
• United States & Canada: 7-25 Business days
• Australia & New Zealand: 7-25 Business days
• Central & South America: 15-25 Business days
• Asia: 7-25 Business days
• Africa: 15-30 Business days

• Maximum delivery time: 50 business days.
• Processing time: Please allow an additional 2-5 business days for order preparation and packaging.
• Note: All shipping times exclude potential postal delays or customs clearance checks.

Tracking Information

Once your order has been dispatched, you will receive an automated shipping confirmation email containing your tracking number. You can monitor your package's real-time journey by entering your tracking number directly into the global tracking system at https://www.17track.net/.

Please note that for some international shipping companies, it can take 2-5 business days for the tracking information to update and show movement in the system. 

If you have any questions or require further assistance regarding your delivery, please contact our customer support team at myfitdropshopp@gmail.com (or change to your current email).